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The Svihra Family
Trailhead Powersport's Owners
2nd and soon to be 3rd generation owners have riding in their blood. We built Trailhead to serve our great customers the best of the best! The ecommerce side was built to expand our great service to the entire US. Welcome to our store.
Terms & Policies
TrailheadPowersports.com and BRAAPit.com is proud to offer a 10 day return or exchange policy on most items. We will offer a full refund (excluding shipping charges) or exchange for qualifying items returned within 10 days of the order date.
All returns must be pre-authorized through our Customer Service Department, and must be sent back to us in exactly the same condition as you received it. All items must be new and in original boxes. All internal packing materials, instruction manuals, blank warranty cards and accessories must also be included for any replacement, exchange, or refund. The UPC Tags must still be intact. If it has been removed, then the item is not eligible for return.
Please save your receipt as a record of your purchase. All returned goods MUST be accompanied by a copy of your receipt.
After receiving authorization from us, please ship your merchandise (adequately packaged) back to TrailheadPowersports.com and BRAAPit.com. Please do not write on or place shipping labels or stickers on the manufacturer's packaging. All items must be shipped freight-prepaid, and insured for the full value of the returned product(s). Sorry, TrailheadPowersports.com and BRAAPit.com cannot accept COD or freight-collect shipments. For your protection, we strongly recommend you get a tracking number and insurance for your protection.
Non-defective items which qualified for "free shipping" on the original order and are being returned will have the standard shipping charges deducted from the amount of refund or credit.
Please be aware that we cannot accept returns on the following items:
- Oil and Chemical Products
- Custom Products
IMPORTANT: The UPC code must still be intact. If it has been removed, the item is not eligible for return.
Please be aware that we cannot be responsible for personal data (contained on memory cards or recorded on built-in camera memory) or items left in returned merchandise.
If any of the above conditions are not met, TrailheadPowersports.com and BRAAPit.com reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.
Please inspect your purchase carefully. In the event of product received which was damaged in delivery, all shipping boxes and packing material must be retained for inspection by the shipping carrier. After receiving a damaged shipment, please contact our Customer Service Department immediately for instructions.
TrailheadPowersports.com and BRAAPit.com orders are generally delivered within 7 days. Customers who are concerned about meeting deadlines should contact our Customer Service Department or choose to Rush orders on items which are available for additional shipping charges. Rush orders are typically delivered within 5 days or the specified time of the rush shipping carrier service. Delivery times may vary during the holiday seasons or due to inclement weather.
Batteries and chemicals are shipped ground freight only to the continental U.S. Any free freight offers are for the continental U.S. and are shipped ground freight.
48 States Shipping Policy:
Free shipping on orders over $79 which are shippable thru standard ground FedEx, UPS or USPS. Oversize products will have additional shipping fees applied. All standard sized shippable orders under $79 are charged a flat $9 rate. Free freight offer is for the contiguous 48 states and are shipped ground freight.
TrailheadPowersports.com and BRAAPit.com does not allow Delivery Intercept service from any carrier.
1307 Old Route 18
Wampum, PA 16157
Ph. 844-41-BRAAP (27227)
TrailheadPowersports.com and BRAAPit.com recognizes that you have a right to privacy, and we will not give or sell anyone specific information about you or any orders you have placed through the .com Service except that (i) TrailheadPowersports.com and BRAAPit.com may share information about you with its marketing partners and affiliates for purposes of marketing (including any of its affiliated entities (collectively, the "Trailhead Powersports Entities")). In addition, TrailheadPowersports.com and BRAAPit.com may share information about you or your order if we believe in good faith that disclosure of specific information is necessary to (a) resolve disputes, investigate problems, or enforce our User Agreement; (b) comply with relevant laws or respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity (in which case we can, and you authorize us to, disclose personal information without subpoenas or warrants served on us); or (c) protect and defend our rights or property or the rights and property of you or third parties. TrailheadPowersports.com and BRAAPit.com collects information (including email addresses) that allows us, among other things, to: process and fill your order; contact you regarding the processing of your order; improve our website and service; and send informative and promotional emails on behalf of one or more of the Trailhead Powersports Entities that may be of interest to you. While this information may be used by any of the Trailhead Powersports Entities for marketing purposes, it is never shared or sold to other organizations for commercial purposes.
TrailheadPowersports.com and BRAAPit.com accepts online or telephone payment via credit card, debit card, PayPal, or electronic check (ACH). All payments sent electronically are securely transmitted.
Trailhead Powersports.com and BRAAPit.com also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.
For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.
For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.