The Svihra Family
Trailhead Powersport's Owners
2nd and soon to be 3rd generation owners have riding in their blood. We built Trailhead to serve our great customers the best of the best! The ecommerce side was built to expand our great service to the entire US. Welcome to our store.
Trailhead Powersports is proud to offer a 10 day return or exchange policy on most items. We will offer a full refund (excluding shipping charges) or exchange for qualifying items returned within 10 days of the order date.
All returns must be pre-authorized through our Customer Service Department, and must be sent back to us in exactly the same condition as you received it. All items must be new and in original boxes. All internal packing materials, instruction manuals, blank warranty cards and accessories must also be included for any replacement, exchange, or refund. The UPC Tags must still be intact. If it has been removed, then the item is not eligible for return.
Please save your receipt as a record of your purchase. All returned goods MUST be accompanied by a copy of your receipt.
After receiving authorization from us, please ship your merchandise (adequately packaged) back to Trailhead Powersports. Please do not write on or place shipping labels or stickers on the manufacturer's packaging. All items must be shipped freight-prepaid, and insured for the full value of the returned product(s). Sorry, Trailhead Powersports cannot accept COD or freight-collect shipments. For your protection, we strongly recommend you get a tracking number and insurance for your protection.
Non-defective items which qualified for "free shipping" on the original order and are being returned will have the standard shipping charges deducted from the amount of refund or credit.
Please be aware that we cannot accept returns on the following items:
- Oil and Chemical Products
IMPORTANT: The UPC code must still be intact. If it has been removed, the item is not eligible for return.
Please be aware that we cannot be responsible for personal data (contained on memory cards or recorded on built-in camera memory) or items left in returned merchandise.
If any of the above conditions are not met, Trailhead Powersports reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.
Please inspect your purchase carefully. In the event of product received which was damaged in delivery, all shipping boxes and packing material must be retained for inspection by the shipping carrier. After receiving a damaged shipment, please contact our Customer Service Department immediately for instructions.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and no exchange or credit will be rewarded.
You can always contact us for any return question at email@example.com.